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Where can I find support?

By QMResLife 16 Oct 2023

Student life can be tricky at times, learning to balance academic work with your social life and all that's going on around you may feel overwhelming at times. 

The first thing to remember is that it's completely normal to feel this way sometimes and many of your friends will also have times like this too. On 14 March (University Mental Health Day) we are reminded that the best way to improve students' mental health is to come together and communicate more about it. That's why, should you feel the need for support, there's a range of resources out there to help all year round.

Course Support Officers 

How can they help? Every School and Institute has a dedicated student support contact who can offer advice on matters you feel may be impeding your ability to study. 

Where can I find them? For more information, including how to get in touch with your Course Support Officer, please visit

Residential Welfare Team 

How can they help? The Residential Welfare Team provide support and pastoral care to residents living in Queen Mary Halls of Residence and work closely with other departments to ensure your stay is a positive one. 

Where can I find them? The Residential Welfare team also work in partnership with the Queen Mary Security Team to provide out-of-hours support to residents. To get in touch, please visit the Residences Reception, email at or call 020 7882 6470

Advice and Counselling 

How can they help? Advice and Counselling provide a wide range of specialist, professional and confidential services to support students with financial, welfare, legal, emotional and psychological issues.

Where can I find them? For more information, including opening house and contact information, please visit

Report + Support

A dedicated Queen Mary resource for all to access to report incidents and seek support information. See the Report + Support article for more information.

24/7 Wellbeing Helpline - 0800 028 3766

The Wellbeing Helpline is a new confidential telephone service for students to use out of hours including during holiday periods when the University is closed.

This service puts students in direct contact with a qualified professional to give advice and guidance to those in crisis and needing emotional support.

The 24/7 helpline is provided by an organisation called Health Assured who work with Queen Mary to ensure additional and follow up support is provided when needed.


How can they help? Togetherall offers support for a wide range of mental health and wellbeing issues. They offer anonymous and stigma-free support, provide self-management resources, information, and advice as well as one-to-one online therapy sessions.

Where can I find them? For more information on including how to get in touch, please visit

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