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How to reach out to security and request maintenance

By StudentLiving 10 Aug 2023

Important contact info to save to your phone

We have a comprehensive Estates and Facilities team to help make your time living with us the best it can be. However the departments you may come across the most are the security team and the maintenance team (also known as Estates Operations).

In case you need to contact either of these departments, here are the details you need to know.


The university's Security service provides a 24-hour uniformed presence on all campuses. 

The service is supported by a Security Administration Office and a main Control Room in the Trent Building on University Park, a Security office in the Main Building Reception at Sutton Bonington as well as Security in the Gatehouses at King's Meadow Campus and Jubilee Campus.

The main Security Administration Office is at the rear of the Hallward Library, near the Law & Social Sciences Building and is open Monday to Friday from 8am-4pm.

Contact information

  • Phone: 0115 951 3557 (extension 13557) for Security Reception
  • Phone: 0115 951 3013 (ext 13013 internally) for 24 Hour Security Control
  • Phone: 0115 951 8888 (ext 18888 internally) for Emergencies ONLY
  • Email:

Security Control and Emergencies in operation 24 hours a day, seven days a week
Hours of operation: 8am-4pm, Monday to Friday (Security Reception can be found at the rear of Hallward Library)

the security team at the university


Your Welcome Point is responsible for the smooth day to day running of your hall and can help to resolve any issues you have with your room. 

Reporting an issue is simple and easy just contact your Welcome Point by phone, email or in person at reception.

Contact information

Welcome Point West
Hall Manager: Jackie Ashley/Stephen Kirk
Ancaster | Cavendish | Willoughby | Florence Boot | Dagfa | Varsity

  • 0115 748 7600
  • Welcome Point West, University of Nottingham, Willoughby Bungalow, Willoughby Drive, University Park  Nottingham, NG7 2QR

Welcome Point Central
Hall Manager: Julie Rushbrook/Shane Evans
Nightingale | Rutland | Derby | Sherwood | Beeston

  • 0115 748 7600
  • Welcome Point Central, University of Nottingham, The cottage, Beeston Lane, University Park, Nottingham, NG7 2RJ

Welcome Point North
Hall Manager: Joanne Bradley/Mark Chester
Lenton & Wortley | Lincoln | Hugh Stewart | Cripps

  • 0115 748 7600
  • Welcome Point North, University of Nottingham, Cripps Hall Lenton Hall Drive, University Park, Nottingham, NG7 2QW 

Welcome Point Jubilee
Hall Manager: Jenny Brown/Sally Edwards
Newark | Southwell | Melton 

  • 0115 748 7600
  • Welcome Point Jubilee, University of Nottingham, Newark Hall, Jubilee Campus, Nottingham, NG8 1BB

It's a good idea to bookmark this page, or save these numbers in your phone now — just in case you need them. You never know when this may come in handy!

Find out more about our Estates and Facilities teams and how they support you during your time at university: