Introduction

Browzer from CampusLife is an award-winning communications tool designed to help get your messages across. From confirming their place, right the way up to graduation day, our innovative and easy-to- use Browzer platform helps students make the most of their time at university.

The platform is fully supported by our team — we’re able to manage day-to-day running of the site, create content, analyse data, and build relationships with key stakeholders to ensure success.

Compliance

Browzer is WCAG 2.1 compliant. Due to the nature of white-labels (custom university designs) and dynamic user content sometimes the WCAG 2.1 compliance is not fully met and we explain this in our custom accessibility statement for your university.

When we detect that WCAG 2.1 is not being met by a customer’s pages/content we step in and try to help alleviate these issues, but this is not always possible due to client branding or third party pages not being compliant, which CampusLife does not own or manage.

The Browzer platform has tools in place to help with the content creation process and help make the content WCAG compliant, for example by using AI to generate ALT text and tagging for images.

We have the accessibility statement on the bottom of each client’s Browzer pages the accessibility statements are custom for each University as certain WCAG compliance may be different dependant on designs etc.

Known limitations

It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:

• Social media content that is embedded into the website may not always be accessible
• Some images may not have alternative text descriptions
• Some custom HTML may not be accessible

Please note, there are areas of Browzer Platform that are under the control of different parties:

• University — responsible for all written content on Browzer Platform
• Campuslife — responsible for all development and technical updates to the Browzer Platform

Contact us

We’re always looking to improve the accessibility of our products and services. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us using the contact information in the footer of this document.

Alternative versions

If you are not able to access a service or content on the website, contact technical@campuslife.co.uk Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.

Our commitment and legal obligations

We commit to ensuring the communications we produce are clear and accessible to the widest range of people.

We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

Web standards and technologies

We have developed the website so that it works on the widest number of devices and web browsers as possible. The site has been tested with automated accessibility testing software.

This website uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. We have also used other technologies including JavaScript on certain areas of the website.

We’re working hard to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

Technical information about this website’s accessibility

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues and complaints

To report an issue with the website or to make a complaint, please contact technical@campuslife.co.uk

We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.

If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to the Assistant Head of Online Services who will work with the team who provides the service/ content to get you a response.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).