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Wolfson Hall FAQs

By Scampbell 19 Aug 2022

Got a question about Wolfson Hall? Check out our FAQs for the latest info and advice.


Can I look around a typical room before I decide to accept?

It may be possible to arrange a visit by contacting the Wolfson Hall office on 0141 330 3773. If you arrive for a visit without contacting the office first, we cannot guarantee that there will be a staff member available to show you the accommodation. 

Rooms can also be viewed on our Flickr album and in our 360° image gallery.

Alternatively you can check the University website for a list of University Open days where it may be possible to visit the Residence.

Can I arrive before the start of my contract?


Yes, if accommodation is available. Please email Accommodation Services at to register your interest and check availability.

Students arriving before the start of the accommodation contract cannot be guaranteed accommodation and you may be required to find alternative accommodation before the start date of the contract.

All arrival information will be available on the Accommodation website -

Where do I collect my keys?

Key collection for Wolfson Hall the main reception office.

You will find full details on where to collect your keys in the Arrival Information page on the Accommodation Services website

Please also look out for our pre arrival email on the lead up to your arrival which will advise of the check in process.

Is there a car park attached to the Residence?

Yes, a limited number of free car parking spaces are available on site, please register your car with reception upon arrival for more details. 

The campus has an ANPR entry barrier on the driveway and to gain access please push the call button for assistance. Once you register your car with us we will share your registration number with the Science Park Management allowing you automatic access at the controlled entry barrier on the driveway. Please also be aware that the driveway is a one way system

Can I bring my own TV?

Yes, but it must be fitted with a correctly rated fuse, correctly wired plug and a cable in good order. Students must obtain their own TV license. See for more details.

Is bedding provided?

Students will need to provide their own bedding, bed linen and towels.

If buying bed linen please check that sizes are either UK single or UK double as sometimes sizes will vary according to manufacturer.

Location and Travel

What is the residence address?

Wolfson Hall

West of Scotland Science Park 

2317 Maryhill Road Glasgow 

G20 0TH

Where can I find travel directions?

You'll find a set of travel directions to Wolfson Hall on our website - Wolfson Hall Travel Directions (PDF

How close is the Residence to the University ?

Wolfson is situated approximately three miles from the Main Campus and only a 10 minute walk from the Vet School. You'll find more our UofGLiving Walking Guide.

How close is the residence to Glasgow city centre?

Wolfson Hall is around 30-minutes on public transport from the city centre.

For more information of Getting around Glasgow be sure to check out our UofGLiving guide.

Is there a bus that goes to the University from the residence?

There are local bus services that take you from Maryhill Road to Byres road, near the University. A few minutes walk from the residences there is a bus stop where there is public transport taking you directly into Glasgow City centre. One provider of this route is First Bus.

If you are under-22 you may also be eligible for free bus travel.

How can I get to Glasgow International Airport?
A taxi will cost you approximately £30. If you wish to use public transport it is possible to get a bus from Partick Bus Station to take you to the Airport. Please allow yourself plenty of time to get to the Airport if you choose to use this service. Alternatively there is an airport shuttle bus that will take you directly to the airport from Buchanan Bus Station every 15 – 20 minutes, a single ticket costs £10 and an open return lasting 28 days is £16.

Are there medical facilities near the residence?

There are several doctors' surgeries near Wolfson Hall and there is also a medical centre located on the Main Campus.

We can supply further information on your arrival in our accommodation and you'll be able to find out more in our guide to registering with a GP.

What is the surrounding area like?

Located in the heart of the picturesque Garscube Estate, you’re only minutes from the Vet School, the Garscube Sports Complex and the Kelvin Walkway.

Find out more in our UofGLiving Area Guide...


How do I contact the main site reception?

Tel: 0141 330 3773

Is there an emergency contact number?

The office telephone number is 0141 330 3773 and is available 24 hours a day.

Is there anyone available out of office hours?

The Office is usually open from 8 am till 6 pm weekdays (4 pm on a public holiday if it falls on a term time date).

A member of the Residence Life Team will be in the office from 6 pm till 6.45 pm every day and they are also on call throughout the night. Wolfson Hall also has security provided at all other times by University security staff based at Vet School Gatehouse.

What assistance is available in the residence?

The Wolfson Hall site office is open from 8am - 6pm, Monday to Friday.

The Residence Life Team – pastoral staff members appointed by the University are responsible for the flats outwith office hours. 

You will be invited to a site induction and welcome talks where you will meet members of the management and pastoral team and representatives from Police Scotland and Scottish Fire and Rescue who will all pass on some helpful hints to ensure you get the most out of your stay.

Is there a laundry on site?

Yes, the Wolfson Hall laundry facilities can be found in the Amenities Block.

For more information on our on-site laundry please see our Let's Do Laundry Guide.

My Room

What size are the beds?

All rooms in Wolfson Hall have single beds

When will I receive my room number and address details?

You will receive your full room and address details upon checking in.

Will an inventory be carried out on my room / flat?

Upon arrival, you must complete your room inventory (which will be sent to your email address).

Will there be flat inspections during my time in residence?

There will be two flat and room inspections carried out during your stay and you will be provided with further information on this when you arrive.

Is Internet/WiFi available in the room?

Yes, Wi-Fi is available in Wolfson Hall and all flats within the residence through Optify. Details on how to set up your internet will be provided on check in.

Any issues with the internet should be raised with Optify directly. You can report your issues directly to Optify, 24 hours a day 7 days a week, by contacting; 

Do I need to take everything out of my room at Christmas and Easter Holidays?

No, your contract includes holiday periods, you do not have to remove your belongings.

Can my friends stay overnight?

Yes, outside of arrivals weekend and Freshers Week, you are able to invite a friend to stay overnight in your bedroom for a maximum of three nights, per calendar month, free of charge. 

Please refer to the Accommodation Services Overnight Guest policy and procedure for more info. 

Please note that overnight guests are not permitted during Freshers' Week and Arrivals Weekend.

What happens if I lose my keys?

You should notify staff as soon as possible and a spare key can be issued via the office with a charge of £20 per key being made for its replacement. For additional security please avoid labelling your key with any specific room details.

What happens to my mail/parcel delivery?

On arrival you will be given a mail box key. When mail is sorted any parcels/letters too big to be posted through the mail box will be kept in the Office and will receive an email requesting that you pick up your post during normal office hours

How do I report a repair?

All repairs must be reported to the office and staff will take appropriate action. 

In an emergency outside of office hours you should contact the duty Residence Life Assistant who will call the relevant member of the maintenance team. This is in an extreme emergency only.

If the repair is non-urgent and the office is closed please complete an on-line repair form.

What am I responsible for cleaning?

You are responsible for cleaning your own bedroom and keeping all shared areas such as kitchen, toilets and shower clean and tidy throughout the week. Regular checks are carried out to ensure areas are kept clean.

How can I find out what the Block Halls Insurance Policy covers?

University of Glasgow has arranged contents insurance cover for you with Endsleigh, the number 1 student insurance provider.

Input your policy number HH1357 at to check your policy details. Here you will find more information on how to check what is covered, some key exclusions and limitations, how to check your policy excess, how to extend and personalise your cover and most importantly, how to make a claim.

What if I want to move room or to a different site?

Room Transfer forms will be available from 9am on the Monday of Freshers Week. The transfer form will be available on your accommodation account, this is the on- line portal you used when creating your application. You will need your user name and password in order to log on. 

If you would like more information on this please contact Accommodation Services directly at or 0141 330 4743

Can I extend my stay over the summer months?

It may be possible to extend over the summer months, but places are limited. You will be asked to complete a form in third term indicating that you wish to extend. Please note that you may be required to move flat.

My Kitchen

Does the residence have student cooking facilities?

Wolfson Hall is a catered residence so all meals are provided,.

There are a number of small Pantry Kitchens in each block that are equipped with a fridge, microwave, kettle and toaster.

Are cooking utensils, crockery supplied?

No, crockery etc. is not supplied by the University. We do supply an iron, ironing board, vacuum cleaner, brush, shovel, mop and bucket.

How can I recycle my waste?

You can take your general waste and any mixed recycling to the large bins which are situated near each block.

For more on recycling in UofG residences see our UofGLiving guide

Accommodation Fees

How do I pay my accommodation fees?

All of your accommodation fees are paid through your MyCampus account. 

The main options for paying your accommodation fees are Direct DebitMonthly Payment Plan or via a single one-off payment.

Just remember to make arrangements to set up your payment plan immediately to ensure that you are on time for the first instalment that is due in October.

You'll find out more about paying your fees on UofGLiving and on the Accommodation Services website.

Are utilities included in the fees?

Yes, all heating, hot water and electricity, and internet is included in your rent.

More questions?

If you have any questions not covered here, please contact Accommodation Services at

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Scampbell is Digital Media Coordinator with the Accommodation Services team.
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