Murano Street Student Village FAQs

It may be possible to arrange a visit by contacting the Murano Street office on 44 (0)141 945 5976. If you arrive for a visit without contacting the office first, we cannot guarantee that there will be a staff member available to show you the accommodation. 

To help introduce you to Murano we recently filmed a 360° Virtual Tour of Murano so be sure to check it out!

Rooms can also be viewed on our Flickr album and in our 360° image gallery.

Alternatively you can check the University website for a list of University Open days where it may be possible to visit the Residence.

Yes, if accommodation is available. Please email Accommodation Services at accom@glasgow.ac.uk to register your interest and check availability.

Students arriving before the start of the accommodation contract cannot be guaranteed accommodation and you may be required to find alternative accommodation before the start date of the contract.

All arrival information will be available on the Accommodation website - www.gla.ac.uk/myglasgow/accommodation/arrivalinformation/

Key collection for the Murano Street usually takes place within the Central Services Building but you will find full details on where to collect your keys in the Arrival Information page on the Accommodation Services website. 

Please also look out for our pre arrival email on the lead up to your arrival which will advise of the check in process.

Everything that is needed for independent living! This includes; crockery, cutlery, cooking utensils, saucepans, towels. Check out our What to Bring to Uni guide for more info.

If you would like to pre-order some of these items before you come to Murano we have teamed up with UniKitOut to help you order all your bedroom, bathroom and kitchen essentials and have them waiting for you when you arrive. Just head to www.unikitout.com, select your items and remember to enter the discount code GLASGOW10! when making your purchase to get 10% off your order.

Yes, here are three lockable bike stores within Murano Street. All bikes are required to be registered and tagged so please contact Reception for bike store key code. 

Please note that all tenants are responsible for making sure that their bicycle is adequately insured and secured. You can insure your bike as part of your Block Halls policy by going to www.endsleigh.co.uk

Yes, but it must be fitted with a correctly rated fuse, correctly wired plug and a cable in good order. Students must obtain their own TV license. See www.tvlicensing.co.uk for more details

The office telephone number is 0141 895 3390 and is available 24 hours a day

Murano Street Student Village office is based in the Central Services Building and is open from 8am - 6pm, Monday to Friday.

The Residence Life Team – pastoral staff members appointed by the University are responsible for the flats outwith office hours. 

There are also night security staff based in the Central Services Building who are on duty 24 hours a day.

You will be invited to a site induction and welcome talks where you will meet members of the management and pastoral team and representatives from Police Scotland and Scottish Fire and Rescue who will all pass on some helpful hints to ensure you get the most out of your stay.

You will receive your full room and address details upon checking in

Upon arrival, you must complete your room inventory (which will be sent to your email address).

There will be two flat and room inspections carried out during your stay and you will be provided with further information on this when you arrive

Yes, Wi-Fi is available in Murano Street and all flats within the residence through Optify. Details on how to set up your internet will be provided on check in.

Any issues with the internet should be raised with Optify directly. You can report your issues directly to Optify, 24 hours a day 7 days a week, by contacting; 

• Phone: 0333 308 0090
• Email: care@optifyyourworld.com

No, your contract includes holiday periods so you do not have to remove your belongings. Please notify reception if you are going to be off site for 7 nights or more especially during holiday periods to enable compliance checks.

Yes, outside of arrivals weekend and Freshers Week, you are able to invite a friend to stay overnight in your bedroom for a maximum of three nights, per calendar month, free of charge. 

Please refer to the Accommodation Services Overnight Guest policy and procedure for more info.

Application forms must be completed in advance and are available at reception.

Please note that overnight guests are not permitted during Freshers' Week and Arrivals Weekend.

You must let staff at reception at Murano Street know. Please try to avoid carrying your keys with anything that would identify your address. A charge will be made for the replacement key and fob.

All repairs must be reported to the office and staff will take appropriate action. 

In an emergency outside of office hours you should contact the duty Residence Life Assistant who will call the relevant member of the maintenance team. This is in an extreme emergency only.

If the repair is non-urgent and the office is closed please complete an on-line repair form.

This is dependent on whether or not your flat receives a weekly service but either way, you are responsible for cleaning your own bedroom and keeping all shared areas such as kitchen, toilets and shower clean and tidy throughout the week

University of Glasgow has arranged contents insurance cover for you with Endsleigh, the number 1 student insurance provider.

Input your policy number HH1357 at www.endsleigh.co.uk to check your policy details. Here you will find more information on how to check what is covered, some key exclusions and limitations, how to check your policy excess, how to extend and personalise your cover and most importantly, how to make a claim.

Room Transfer forms will be available from 9am on the Monday of Freshers Week. The transfer form will be available on your accommodation account, this is the on- line portal you used when creating your application. You will need your user name and password in order to log on. 

If you would like more information on this please contact Accommodation Services directly at accom@glasgow.ac.uk or 0141 330 4743.

It may be possible to extend over the summer months, but places are limited. You will be asked to complete a form in third term indicating that you wish to extend. Please note that you may be required to move flat

All the kitchens at Murano Street are well-equipped with: cooker; fridge-freezer; microwave; kettle; toaster; breakfast bar; and individual shelf space.

No, crockery etc. is not supplied by the University. We do supply an iron, ironing board, vacuum cleaner, brush, shovel, mop and bucket.

All of your accommodation fees are paid through your MyCampus account. 

The main options for paying your accommodation fees are Direct Debit, Monthly Payment Plan or via a single one-off payment.

Just remember to make arrangements to set up your payment plan immediately to ensure that you are on time for the first instalment that is due in October.

You'll find out more about paying your fees on UofGLiving and on the Accommodation Services website.

Please contact the Student Services team if you have any further queries about you fees.

Yes, all heating, hot water and electricity, and internet is included in your rent