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Who are the Residence Life Team?

By CGordon 22 Jul 2021

You may have seen some of the Residence Life Team at the residences - they're the staff and students in the blue Residence Life hoodies.

Your Residence Life Team is made up of a Warden, Senior Residence Life Assistants (SRLAs) and Residence Life Assistants (RLAs). They are current University of Glasgow students just like you, both undergraduate and postgraduate, who live on-site and provide out of hours advice and support to residents.

Senior Residence Life Assistants (or RLAs) manage and are responsible for each shift. They take the lead in difficult incidents, escalating issues to the Warden where necessary, as well as training the Residence Life Assistants.

The Warden is responsible for training and running the team, conducting disciplinary meetings, and acts as a bridge between the Residence Life Team, the Site Office Team and the University.

Two Living Support Assistants chatting socially distanced

What do the Residence Life Team do?

The team are fully trained to help in a wealth of scenarios including:

  • Settling into university life and independent living,
  • Getting to know your halls and the local area,
  • Health concerns, First Aid, Mental Health First aid, and accessing medical help,
  • Need someone to talk to or feeling homesick,
  • Course worries, exam stress, and managing a work/life balance,
  • Noisy neighbours, getting along with flatmates,
  • Fire safety and responding to fire alarm activations,
  • Arranging emergency repairs out of hours.

The Residence Life Team also organise regular events for you to meet new people, try new things, and experience what Glasgow has to offer. They want you to make the residence your own and shape the activities that take place, so the team are always keen to know your ideas. They're here to host events that you'd like to see as well as support you to create your own socials for residents of the hall.

Two Living Support Assistants playing playstation

When are the Residence Life Team on call?

The Residence Life Teams are on duty from 6pm (6:30pm at Student Apartments) to 8am Monday to Friday and 24 hours at weekends. Out with these hours the residence’s site office team are on hand to assist.

RLAs work on a rota basis, with the frequency of duties varying from 1 night in 3 at smaller sites, to 1 night in 7 at larger sites. RLAs are permitted to swap like for like shifts between them, making it a great flexible role.

When an RLA is on shift, they typically spend an hour in the site office from 6-7pm and are then 'on-call' from 7pm until the following morning. Weekend duties vary from site to site. When on shift RLAs can spend their time in their flats or communal areas of the residence and between call outs RLAs are free to study, sleep, cook, etc. as long as they can answer their duty phone. 

How do I contact the Residence Life Team?

The quickest way to reach the team is by phone. Depending on your needs and what you’re most comfortable with, you could be offered support over the phone, at your flat or in a safe and private space at the residence such as the office.

If you’d like to speak with the team about something that isn’t urgent, you can also visit them in the office from 6-7pm daily or send them an email.

Contact details for the Residence Life Team and the Site Management Team can be found here.

This sounds like a role for me. How do I apply?

For more information on the requirements and benefits of the role, as well as how to apply, check out this article.

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CGordon UofG Residence Life
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