Queen Margaret Residences FAQs (Queen Margaret Residence and Winton Drive)

It may be possible to arrange a visit by contacting the Queen Margaret office on 0141 339 3273. If you arrive for a visit without contacting the office first, we cannot guarantee that there will be a staff member available to show you the accommodation. 

To help introduce you to Queen Margaret Residence we recently filmed a 360° Virtual Tour of the site so be sure to check it out!

Rooms can also be viewed on our Flickr album and in our 360° image gallery.

Alternatively you can check the University website for a list of University Open days where it may be possible to visit the Residence.

Yes, if accommodation is available. Please email Accommodation Services at accom@glasgow.ac.uk to register your interest and check availability.

Key collection for both Queen Margaret Residence and Winton Drive generally takes place at the Queen Margaret reception but you will find full details on where to collect your keys in the Arrival Information page on the Accommodation Services website. 

Please also look out for our pre arrival email on the lead up to your arrival which will advise of the check in process.

There is a private car park on site but anyone wishing to use the private car park during term time must register their car details at reception.

Everything that is needed for independent living! This includes; crockery, cutlery, cooking utensils, saucepans, towels. Check out our What to Bring to Uni guide for more info.

If you would like to pre-order some of these items before you arrive we have teamed up with UniKitOut to help you order all your bedroom, bathroom and kitchen essentials and have them waiting for you when you arrive. Just head to www.unikitout.com, select your items and remember to enter the discount code GLASGOW10! when making your purchase to get 10% off your order.

Yes, there are lockable bike stores located across the site. Your bedroom key will open the bike sheds.

Please note that all tenants are responsible for making sure that their bicycle is adequately insured and secured. You can insure your bike as part of your Block Halls policy by going to www.endsleigh.co.uk.

Yes, but it must be fitted with a correctly rated fuse, correctly wired plug and a cable in good order. Students must obtain their own TV license. See www.tvlicensing.co.uk for more details.

The office telephone number is 0141 339 3273 and is available 24 hours a day.

After 6pm there is always a Residence Life Assistant available to assist with any problems.

The residence also has security based at Queen Margaret reception every night from 5pm until 8am that will be happy to assist with any queries you may have.

Queen Margaret Residences office is based at Queen Margeret and is open from 8am - 6pm, Monday to Friday.

• In Queen Margaret all the bedrooms have ¾ size beds (4ft wide).
• In Winton Drive all rooms have single beds.

You will receive your full room and address details upon checking in.

Upon arrival, you must complete your room inventory (which will be sent to your email address).

There will be two flat and room inspections carried out during your stay and you will be provided with further information on this when you arrive.

Yes, Wi-Fi is available in Queen Margaret Residences and all flats within the residence through Optify. Details on how to set up your internet will be provided on check in.

Any issues with the internet should be raised with Optify directly. You can report your issues directly to Optify, 24 hours a day 7 days a week, by contacting; 

• Phone: 0333 308 0090
• Email: care@optifyyourworld.com

No, your contract includes holiday periods, you do not have to remove your belongings.

Yes, outside of arrivals weekend and Freshers Week, you are able to invite a friend to stay overnight in your bedroom for a maximum of three nights, per calendar month, free of charge. 

Please refer to the Accommodation Services Overnight Guest policy and procedure for more info. 

Please note that overnight guests are not permitted during Freshers' Week and Arrivals Weekend.

You must let staff at reception at Queen Margaret know.Please try to avoid carrying your keys with anything that would identify your address. A charge will be made for the replacement key and fob.

All repairs must be reported to the office and staff will take appropriate action. 

In an emergency outside of office hours you should contact the duty Residence Life Assistant who will call the relevant member of the maintenance team. This is in an extreme emergency only.

If the repair is non-urgent and the office is closed please complete an on-line repair form.

University of Glasgow has arranged contents insurance cover for you with Endsleigh, the number 1 student insurance provider.

Input your policy number HH1357 at www.endsleigh.co.uk to check your policy details. Here you will find more information on how to check what is covered, some key exclusions and limitations, how to check your policy excess, how to extend and personalise your cover and most importantly, how to make a claim

Room Transfer forms will be available from 9am on the Monday of Freshers Week. The transfer form will be available on your accommodation account, this is the on- line portal you used when creating your application. You will need your user name and password in order to log on. 

If you would like more information on this please contact Accommodation Services directly at accom@glasgow.ac.uk or 0141 330 4743

All the kitchens at Queen Margaret and Winton Drive are well-equipped with: cooker; fridge-freezer; microwave; kettle; toaster; breakfast bar; and individual shelf space.

No, crockery etc. is not supplied by the University. We do supply an iron, ironing board, vacuum cleaner, brush, shovel, mop and bucket.