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Lister House FAQs

By Scampbell 19 Aug 2022

Got a question about Lister House? Check out our FAQs for the latest info and advice.


Can I look around a typical room before I decide to accept?

As the accommodation is let all year round it is not always possible to show prospective residents a typical room. During certain times we can take people round the common areas so contact the Lister management team on 0141 330 6182 to arrange a suitable time.

Rooms can also be viewed on our Flickr album and in our 360° image galler

Can I arrive before the start of my contract?

Yes, if accommodation is available. Please email Accommodation Services at to register your interest and check availability.

Students arriving before the start of the accommodation contract cannot be guaranteed accommodation and you may be required to find alternative accommodation before the start date of the contract.

All arrival information will be available on the Accommodation website -

Where do I collect my keys?

Keys are usually collected directly from Lister House office, but please read the separate ‘arrival letter’ for further information as we are only open part time and do need to know your date and time of arrival in advance

Is there a car park at the residence?

Yes we have two car parks. Please provide the office with your car details.

What do I need when living in halls?

Basic crockery, cutlery, utensils, pots and pans are provided at Lister House. Towels are not provided. Check out our What to Bring to Uni guide for more info.

Glasgow University Environmental Sustainability Team (GUEST) run initiatives to reduce waste through ‘passing on’ essentials between students and may be able to help you get what you need!

If you would like to pre-order some of these items before you come to Glasgow we have teamed up with UniKitOut to help you order all your bedroom, bathroom and kitchen essentials and have them waiting for you when you arrive. Just head to, select your items and remember to enter the discount code GLASGOW10! when making your purchase to get 10% off your order.

Can I bring my bike?
There is a garage for bikes; a key is available on request. Bikes are not permitted inside the building.
Can I bring my own TV?

Yes, but it must be fitted with a correctly rated fuse, correctly wired plug and a cable in good order. Students must obtain their own TV license. See for more details.

Is bedding provided?

Students will need to provide their own bedding, bed linen and towels.

If buying bed linen please check that sizes are either UK single or UK double as sometimes sizes will vary according to manufacturer.

Location and Travel

What is the residence address?

  • Lister House - 22 Winton Dr, Glasgow G12 0QA
Where can I find travel directions?

You'll find a set of travel directions to Lister House on our website - Lister House Travel Guide

How close is the Residence to the University ?

Lister House is approx 25 mins walk to the main campus, a 40mins walk to St Andrew’s Building, 30mins walk to the Vet School and a 10mins walk to Gartnavel Hospital.

You'll find more our UofGLiving Walking Guide.

How close is the residence to Glasgow city centre?

Lister House is around 45-minutes on foot from the city centre.

For more information of Getting around Glasgow be sure to check out our UofGLiving guide.

Is there a bus that goes to the University from the Hall?

There is a bus stop around 8 minutes walk from Lister House where you can travel part route to the main campus. One provider of this route is First Bus.

If you are under-22 you may also be eligible for free bus travel.

How can I get to Glasgow International Airport?
A taxi will cost you approximately £30. If you wish to use public transport it is possible to get a bus from Partick Bus Station to take you to the Airport. Please allow yourself plenty of time to get to the Airport if you choose to use this service. Alternatively there is an airport shuttle bus that will take you directly to the airport from Buchanan Bus Station every 15 – 20 minutes, a single ticket costs £10 and an open return lasting 28 days is £16.

Are there medical facilities near the residence?

There are several doctors' surgeries near Lister House and there is also a medical centre located on the Main Campus.

We can supply further information on your arrival in our accommodation and you'll be able to find out more in our guide to registering with a GP.

What is the surrounding area like?

Lister House is located in the heart of the upmarket Kirklee area and wherever you go, you’ll never be far from art venues, museums, parks, bars, pubs restaurants, shops and much more!

Find out more in our UofGLiving Area Guide...


How do I contact the main site reception?
  • The Lister House office is open only part time. The office is usually open between 9.30am- 12noon Tuesdays and Thursdays. Please check for any changes or updates left on the office door or via email.

Tel: (0141) 357 0556

  • Our main office, the Student Apartments Office, is open Monday– Friday 8:00– 17:00. It is located on Campus near The Library and The Fraser Building at 89 Gibson Street.

Tel: (0141) 330 6182E-mail:

Is there an emergency contact number?

During normal office hours, Monday- Friday 9am- 5pm, please phone the Student Apartments’ office on 0141 330 6182.

Outside office hours you can contact the Residence Life Assistants on 07816364290 during the evening and over the weekend. Security staff are based at the Gatehouse on University Avenue 24 hours every day and can be contacted on 0141 330 4282.

Is there anyone available outside office hours?

There is a Residence Life Assistant available from 18:00 to 8:00 on weekdays and during the weekend from 18:00 on Friday to 8:00 on the Monday morning. They can be contacted on 07816364290.

You can also contact security at the Gatehouse on University Avenue out of office hours if there is an emergency — their number is 0141 330 4282.

Is there a laundry on site?

Yes, Lister House has it's own laundry facilities.

For more information on our on-site laundry please see our Let's Do Laundry Guide.

My Room

What size are the beds?

In Lister House all the rooms have single beds. There are double beds in the one and three bed flats.

When will I receive my room number and address details?

You will receive your full room and address details upon checking in.

Will an inventory be carried out on my room / flat?

Upon arrival, you must complete your room inventory (which will be sent to your email address).

Will there be flat inspections during my time in residence?

There will be two flat and room inspections carried out during your stay and you will be provided with further information on this when you arrive.

Is Internet/WiFi available in the room?

Yes, Wi-Fi is available in Kelvinhaugh Residences and all flats within the residence through Optify. Details on how to set up your internet will be provided on check in.

Any issues with the internet should be raised with Optify directly. You can report your issues directly to Optify, 24 hours a day 7 days a week, by contacting; 

Do I need to take everything out of my room at Christmas and Easter Holidays?

No, your contract includes holiday periods, you do not have to remove your belongings.

Can my friends stay overnight?

Yes, outside of arrivals weekend and Freshers Week, you are able to invite a friend to stay overnight in your bedroom for a maximum of three nights, per calendar month, free of charge. 

Please refer to the Accommodation Services Overnight Guest policy and procedure for more info. 

Please note that overnight guests are not permitted during Freshers' Week and Arrivals Weekend.

What happens if I lose my keys?

Replacement key(s) can be issued via the office. Current charges are from £25 per key. Please take great care not to label your key or keep it with your address details.

What happens to my mail / parcel delivery?

Each room/flat has a small mail box located at the bottom of the staircase at each side of the building.

Mail is delivered to the west wing front hall. Alternatively, you can choose a drop off address near campus for parcels.

Once you leave Lister House your mail will be returned to sender.

How do I report a repair?

All repairs must be reported to the office and staff will take appropriate action. 

In an emergency outside of office hours you should contact the duty Residence Life Assistant who will call the relevant member of the maintenance team. This is in an extreme emergency only.

If the repair is non-urgent and the office is closed please complete an on-line repair form or email

What am I responsible for cleaning?

Your own bedroom/flat in a Lister House.

All residents in Lister are responsible for making a constructive effort to keep their accommodation clean and tidy by taking the rubbish and recycling out and doing their own dishes.

How can I find out what the Block Halls Insurance Policy covers?

University of Glasgow has arranged contents insurance cover for you with Endsleigh, the number 1 student insurance provider.

Input your policy number HH1357 at to check your policy details. Here you will find more information on how to check what is covered, some key exclusions and limitations, how to check your policy excess, how to extend and personalise your cover and most importantly, how to make a claim.

What if I want to move room or to a different site?

Room Transfer forms will be available from 9am on the Monday of Freshers Week. The transfer form will be available on your accommodation account, this is the on- line portal you used when creating your application. You will need your user name and password in order to log on. 

If you would like more information on this please contact Accommodation Services directly at or 0141 330 4743

Can I extend my stay over the summer months?

It may be possible to extend over the summer months, but places are limited. You will be asked to complete a form in third term indicating that you wish to extend. Please note that you may be required to move flat.

My Kitchen

Does the residence have student cooking facilities?

All the kitchens at Lister House are well-equipped with: cooker; fridge-freezer; microwave; kettle; toaster; breakfast bar; and individual shelf space.

Are cooking utensils, crockery supplied?

Yes, basic crockery, cutlery, pots and cooking utensils are supplied. We also supply an iron, ironing board, vacuum cleaner, brush, shovel, mop and bucket.

How can I recycle my waste?

In our East carpark we host a recycling area. There’s a glass recycling bin, a food waste bin and a pa- per/plastic bottle/can recycling bins. There is also a British Heart Foundation charity bin for collecting do- nated items for their shops. These are located beside our general refuse bins.

Residents are encouraged to recycle as much as possible but are asked empty internal bins into main bins daily and not store items in their kitchens/rooms.

For more on recycling in UofG residences see our UofGLiving guide

Accommodation Fees

How do I pay my accommodation fees?

All of your accommodation fees are paid through your MyCampus account. 

The main options for paying your accommodation fees are Direct DebitMonthly Payment Plan or via a single one-off payment.

Just remember to make arrangements to set up your payment plan immediately to ensure that you are on time for the first instalment that is due in October.

You'll find out more about paying your fees on UofGLiving and on the Accommodation Services website.

Are utilities included in the fees?

Yes, all heating, hot water and electricity, and internet is included in your rent.

More questions?

If you have any questions not covered here, please contact Accommodation Services at

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Scampbell is Digital Media Coordinator with the Accommodation Services team.
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