Dumfries Accommodation FAQs (Brooke House, Dumfries Hall, Laurieknowe Hall)

As the accommodation is let all year round it is not always possible to show prospective residents a typical room. During certain times we can take people round the common areas so contact the Student Apartments’ office on 0141 330 6182 to arrange a suitable time.

Rooms can also be viewed on our Flickr album.

Alternatively you can check the University website for a list of University Open days where it may be possible to visit the Residence

Yes, if accommodation is available. Please email Accommodation Services at accom@glasgow.ac.uk to register your interest and check availability.

Students arriving before the start of the accommodation contract cannot be guaranteed accommodation and you may be required to find alternative accommodation before the start date of the contract.

All arrival information will be available on the Accommodation website - www.gla.ac.uk/myglasgow/accommodation/arrivalinformation/

Yes, outdoor bike storage is available at Brooke House, Dumfries Hall an Lauriknowe.

Please note that all tenants are responsible for making sure that their bicycle is adequately insured and secured. You can insure your bike as part of your Block Halls policy by going to www.endsleigh.co.uk.

Yes, but it must be fitted with a correctly rated fuse, correctly wired plug and a cable in good order. Students must obtain their own TV license. See www.tvlicensing.co.uk for more details.

Yes bed linen/duvets are provided.

The university will provide a starter pack including a duvet, mattress protector, pillow, sheet, duvet cover and pillow cover.

If buying bed linen please check that sizes are either UK single or UK double as sometimes sizes will vary according to manufacturer.

TBC

Yes, there are a number of GP surgeries in Dumfries.

All of the Dumfries residences are located within easy walking distance of Dumfries town centre where you can find shops, restaurants, coffee shops and bar

• Brooke House Residence Life Team: 0141 330 4117

• Dumfries Hall Residence Life Team: 0141 330 4117

• Laurieknowe Residence Life Team: 0141 330 4117

Maintenance Emergencies: 0141 330 4117

School Office: 01387 702001

Yes, we have a laundry rooms at all three residences which have free-to-use washing machines and tumble dryers.

You will receive your full room and address details upon checking in.

Upon arrival, you must complete your room inventory (which will be sent to your email address).

There will be two flat and room inspections carried out during your stay and you will be provided with further information on this when you arrive.

Yes, Wi-Fi is available in all the Dumfries residences through Optify. Details on how to set up your internet will be provided on check in.

Any issues with the internet should be raised with Optify directly. You can report your issues directly to Optify, 24 hours a day 7 days a week, by contacting; 

• Phone: 0333 308 0090
• Email: care@optifyyourworld.com

No, your contract includes holiday periods, you do not have to remove your belongings.

Yes, outside of arrivals weekend and Freshers Week, you are able to invite a friend to stay overnight in your bedroom for a maximum of three nights, per calendar month, free of charge. 

Please refer to the Accommodation Services Overnight Guest policy and procedure for more info. 

Please note that overnight guests are not permitted during Freshers' Week and Arrivals Weekend.

You should notify staff as soon as possible and a spare key can be issued via the School Office with a charge of £25 per key being made for its replacement. For additional security please avoid labelling your key with any specific room details.

Mail is delivered directly to the main door. If an item is too big for the letter box and no one is available to collect it in the flat, a card from the delivery company will be left advising you how to collect it.

When you move into the residences you will be provided with your full postal address. Please be very careful and specific when issuing your address to avoid any confusion/incorrect deliveries.

All repairs must be reported to the office and staff will take appropriate action. 

In an emergency outside of office hours you should contact the duty Residence Life Assistant who will call the relevant member of the maintenance team. This is in an extreme emergency only.

If the repair is non-urgent and the office is closed please complete an on-line repair form.

University of Glasgow has arranged contents insurance cover for you with Endsleigh, the number 1 student insurance provider.

Input your policy number HH1357 at www.endsleigh.co.uk to check your policy details. Here you will find more information on how to check what is covered, some key exclusions and limitations, how to check your policy excess, how to extend and personalise your cover and most importantly, how to make a claim.

Room Transfer forms will be available from 9am on the Monday of Freshers Week. The transfer form will be available on your accommodation account, this is the on- line portal you used when creating your application. You will need your user name and password in order to log on. 

If you would like more information on this please contact Accommodation Services directly at accom@glasgow.ac.uk or 0141 330 4743

It may be possible to extend over the summer months, but places are limited. You will be asked to complete a form in third term indicating that you wish to extend. Please note that you may be required to move flat.

Yes, basic kitchen utensils, crockery and cutlery are provided.