West Park Flats and Villas FAQs

Hot water is available 24 hours a day, 365 days a year. Our heating runs at certain times:

• 6am - 10am
• 12pm - 2pm
• 5pm - 2am

Please contact the office straight away if you have any problems.

The West Park Office is located in the Viilas above the security office. Staff are on site Monday to Friday 9am - 5pm, but the office may not always be manned. The on-site team and can be contacted by telephone and email:

• Tel: 0300 123 5050 - choose option 1, then option 2
• Email: enquiries-dundee@sanctuary-students.com

Out of hours, the site is covered by our security team. If you need out-of-hours service, please call us.

• Tel: 07776 298 696

You can find the emergency telephone numbers on the notice board in the kitchen and stairwell. If you would like to contact the Residences office at the University of Dundee, you can give them a call, send an email or visit them in The Enquiry Centre on Campus Green.

• Tel: 01382 384 040
• Email: residences@dundee.ac.uk

Your name
Your flat and room number
West Park Villas
319 Perth Road
DD2 1NN

or

Your name
Your flat and room number
West Park Flats
319a Perth Road
DD2 1NP

Letters and parcels are delivered directly to your flat. If a signature is required or the item is too large for the letter box and you’re not home, the Royal Mail or courier will leave a card explaining how you can retrieve your mail.

Theres also an Amazon Locker located at the back of West Park Villas - Select Amazon Hub Locker Lleyton.

The laundry rooms are located at the far end of the internal street in the Villas, and below stair three of the Flats, the access code is available from the office. The laundry room is open 24 hours a day. Machines are operated via a Card or the laundry App with charges and instructions displayed within the room.

Recycling facilities are available on-site. Recycling and food waste containers are located in each kitchen.

• West Park Villas - General refuse should be disposed of in tied bags down the chutes located in each villa. Food waste and all recycling should be taken to the recess beside the main entrance. Please restrict glass recycling to daytime hours to avoid the noise disturbing the neighbours.

• West Park Flats - General refuse should be disposed of in tied bags and taken to the recess opposite stair 2. Food waste and all recycling should be disposed of in the appropriate bins in this recess.

• Glass, cardboard, paper, plastic, food waste and aluminium recycling facilities are available on-site.

• A rag-bag textile recycling container can be found on-site.

• Batteries can be recycled at the office.

• There is a book library to exchange general reading books.

Note: Make sure you only recycle clean, dry, grease-free items.

General refuse and food waste collection is on a Monday and Thursday. The recycling is collected every Friday.

Bicycle storage is available on-site - please ask at the office for a key and to register your bike. Please do not keep bikes in your flat or bring them into the buildings as they may cause damage or block stairwells or emergency exits. Don’t forget to buy a lock to secure your bike.

Top tip: You should also register your bike with the police; you can do this online at www.bikeregister.com. 

No cleaning service is provided in your flat. Please take responsibility for keeping your flat clean and tidy, including your kitchen, bedroom, bathroom facilities and communal areas. Please take responsibility for your own washing up and put things away.

Three times a year we will inspect your bedroom, kitchen and bathroom facilities. You will receive a minimum of 48 hours' notice. If the level of cleanliness is unacceptable, you will receive a written warning and we will instruct cleaners to clean your flat and you and your flatmates will be responsible for covering the cost.

Please feel free to bring your friends and family over. You may have one guest who can stay for a maximum of two nights in a calendar month, however under 18’s cannot stay overnight. Please complete an overnight guest form which is available from the office.

Lending of rooms (subletting) or keys is strictly prohibited. By not telling us about guests you may risk losing your tenancy. You are responsible for all guests and must accompany them at all times while on-site.

If your guest is disturbing other students, they may be asked to leave. Please be aware that no overnight guests are allowed during Welcome Week.