Accommodation

Help - why doesn't my key work?

By JForrester 13 Jun 2022

Access and key cards are connected to a live system and will expire unless updated at least every 30 days on a main reader. So if you find your key card doesn't work....

My Brilliant Friend Door GIF by HBO

1. Try updating your fob on the main reader

In order to update, hold on the main reader and the light will go blue then green. Do this 3 times and then you are good to go!

If it goes red, there is a malfunction with the card or with the reader. Please head to your customer service desk to solve the problem.

Main readers can be found ....

Student Village - Reader outside each pavilion entrance or block door
Purdown View - Reader outside each block door
Wallscourt - Each block entrance or Wallscourt Customer Service Desk pavilion
Hollies - Each block entrance
Glenside - Next to the flat post boxes

2. If your fob or card still doesn't work please call

Accommodation Customer Services (08:00 - 18:45) 0117 32 83601
Security / Out of hours (18:45 - 08:00) 0117 32 86404

Contact details can be found here

If you have a physical key and you find that you can't access you accommodation, please ensure the key is being placed into the lock correctly, if this still doesn't work, call the appropriate contact above.