How to report maintenance issues

When you first move into halls, we strongly recommend filling out an inventory within the first 48 hours. This means that if anything is missing from the room or if there are any faults or damages, the Halls teams can see to them as quickly as possible. It also means that you won’t be charged for them at the end of your tenancy. 

Throughout your year in halls, you may need to report maintenance faults, this can be anything from an accidental breakage to problems with plumbing or lights. Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. 

Take a look at our instructions below to find out what the process is in your particular hall. 

 All rooms are inspected before students move in. You’ll find an inventory in your welcome pack which you should fill out and return to the office within 48 hours of moving in.  

To report a fault, please come to the office and fill in one of the maintenance forms. You will find the forms in a holder on the wall next to the office door. The Residence Assistant will pick these up and fix things for you as soon as possible.  

It’s important that you complete the repair request form and not just tell us in passing, as it gives us permission to carry out the repair, a proper log and it will not be forgotten. If you have logged something and wonder why it has not been done yet, please come and ask at the office. Repairs are carried out by priority and date logged. 



You will receive an email from the team within 48 hours of checking in containing all the inventory information. If you wish to dispute anything on it or aren’t happy with it for whatever reason, you can come and speak to the team at reception, and they’ll do another one with you present. This needs to be actioned with 72 hours, otherwise the Team will assume the inventory is correct. 

The easiest way to tell us something’s broken or needs to be repaired is to use the MyUnite app. 

Here’s how to do it in seven steps: 

The team at Furzedown and Cedars will provide you with a copy of the inventory form when you check-in. You will then have three days to make any notes and return the form, which will be stored in the inventory folder that will be used in the team’s quarterly room inspections, and when they refund deposits at the end of the year.  

If you need to report any breakages or problems with plumbing, lights, etc. you’ll need to go to the reception desk and speak to the team or email the team at furzedown@interland.co.uk for Furzedown Student Village or  cedarhall@Interland.co.uk for Cedar Hall. 



Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. If you notice anything in your flat, simply download the Fresh Resident app. Go to 'sign in' then choose 'forgot password' and enter your email address linked to your UAL portal to receive your password reset email. You should be able to gain access to the app and book maintenance requests. Repairs are carried out by priority and date logged. 

Logging in instructions can be found here.  



The easiest way to tell us something’s broken or needs to be repaired is to use the MyUnite app. 

Here’s how to do it in seven steps: 

1. Tap Maintenance from the app main menu 
2. Choose In your flat or In your building to tell us the general location
3. Select the appropriate option to give us a more specific location
4. Pick a category to tell us roughly what’s affected by the problem
5. Refine further by choosing the specific item that needs fixing
6. Choose the exact fault from the list of problems for that item
7. Write a detailed description to help our engineer, then tap submit 



Please do not attempt to repair anything yourself. Anything that is damaged or not working should be reported through the correct fault reporting system. 

To report a fault, please log into the iQ portal / App.  You will receive an e-mail with a link to register to the iQ online portal within 72 hours of checking in. You will then receive your log in details and this will enable you to report maintenance and complete your inventory. Please note that maintenance repairs and inventories cannot be completed through the UAL accommodation portal at The Costume Store and as such, these icons have been disabled to avoid confusion. You will have 2 weeks to complete your inventory from the date you receive access to the portal. 

Repairs are carried out by priority and date logged. If you do not know how to report a fault then you can speak to a member of the site team who will be happy to help. 



Wick Park 

If you have any maintenance issues, these should be reported via the Novotel app. You will be given details of how to sign up to the app when you move in to Wick Park.